Terms & Conditions

We use HAE standard contracts for both trade and consumer hire agreements. Click here to view full T&C’s

All prices shown on the website are Excluding VAT. VAT is to be added to the final price.

PROFESSIONAL EXPERIENCED STAFF

All our staff have a wealth of knowledge and experience in hiring, transporting and using tools and plant equipment. This knowledge ensures that we offer you the best and most appropriate equipment to complete the job required.

QUALITY EQUIPMENT

At WPH Ltd we only stock the highest quality equipment from reputable manufactures. All our machines are checked, tested and issued with a safety certificate in accordance to the enforcing body (Hire Association of Europe – HAE & The Construction Plant Hire Association – CPA). After each hire period each of our machines is checked over following a strict checklist issued by the enforcing body. All repairs and maintenance are carried out by fully qualified technicians and meet the Associations Safety Assessment requirements.

COMPETITIVE PRICE GUARANTEE

Our prices are monitored regularly by our team in order to maintain competitive with the competition. We also offer a price match guarantee, if you can find a cheaper price elsewhere, we will match it.

NEW CUSTOMERS / NON-TRADE CUSTOMERS

New customers are always welcome at WPH. We ask that all new or non-trade customers produce proof of ID, either a driving license or passport proving current address. We will also require a deposit, this can be paid by credit or debit card to cover the desired hire period, the deposit amount is £1000 per plant machine and deposit for tools varies depending on tool. Deposits are refunded, less any hire charges on safe return of the equipment.

ACCEPTABLE FORMS OF IDENTIFICATION

New customers (Two Forms):

·      Driving License

·      Passport

·      Bank Statement

·      Utility Bill

We will take a copy of the Identification and then return/dispose of this once you have returned the machine back into our possession.

TRADE ACCOUNT

If you would like to join our Trade scheme, please email us and we will set you up. With a trade account you will receive exclusive deals and access to specialist equipment.

PAYMENT

We accept all major credit and debit cards. (Mastercard, Visa, American Express). We also accept all forms of payment, Credit card, Debit card, Apple Pay, Android Pay, Contactless Pay. We use our state of the art 3G wireless card reader. We also accept Cash, this is subject to t

HIRE PERIODS

1 Day – The initial 24-hour period. (Any equipment kept in the customers possession over the initial 24-hour period will be charged as an extra day) This is also the minimum hire period.

2 Days – This means from 24 to 48 hours etc.

1 Week – This means any period between 120 and 168 hours

Weekend – A discount rate is available for any equipment collected or delivered from Friday 4:00pm-7:00pm or Saturday 8:00am-12:00pm and returned to us on Monday before 10:00am. Any late returns will be subject to additional costs.

FUEL

All powered equipment is supplied with a full tank of fuel allowing customers to get straight to work. We charge for all fuel used or alternatively customers can return the equipment full, where no further fuel charges will apply.

DELIVERY

We offer a very efficient delivery service, but this comes at an additional cost. We offer same day and next day delivery on all machines. Please enquire for further details.

CLEANING

We do not normally charge for cleaning our machines as most of our customers return our machines in the same state, they leave us in, but however we do reserve the right to make extra charges for any equipment returned in an exceptionally unclean condition.

AVAILABILITY

All equipment is offered subject to availability.

INSURANCE/DAMAGE

Customers are responsible for all damage or losses of equipment and as such are strongly advised to insure against this. All damage must be paid for. Any equipment lost, stolen or damaged beyond repair will be charged at the current replacement cost. In the event of any loss we also reserve to hold the deposit until full payment is received. We draw your attention to clause 8 of our standard terms and conditions of hire. For short term hired-in insurance we highly recommend JCB Insurance. Click Hire to get a quote

GENERAL CONDITIONS

WPH Ltd reserve the right to amend or increase the prices and extra charges on the website as well as add or remove any equipment without notice.

We also reserve the right to refuse hire without reason.

All prices are shown in pounds sterling.